# Changelog

## 29 Nov 2025 <a href="#id-21-nov-2025" id="id-21-nov-2025"></a>

{% hint style="success" %}
**Launch of Role Based Dynamic Session Duration For Team Members**

<img src="/files/fW2T72ITKjXGq5KzmaHu" alt="" data-size="original">

{% endhint %}

## 23 Nov 2025 <a href="#id-23-nov-2025" id="id-23-nov-2025"></a>

{% hint style="success" %}
**Carousel Block In WhatsApp Bots**

**Option available in Ask Question Block > Carousel**

<img src="/files/Qns7Xll4bLbJBeQr2LDD" alt="" data-size="original">
{% endhint %}

## 21 Nov 2025 <a href="#id-21-nov-2025" id="id-21-nov-2025"></a>

{% hint style="success" %}
**2FA can be set by a user account or team member**

**Option available in Account Settings to enable / disable 2fa**

<img src="/files/kKQ9zV9O1D8oyeRkSacT" alt="" data-size="original">
{% endhint %}

## 18 Nov 2025 <a href="#id-18-nov-2025" id="id-18-nov-2025"></a>

{% hint style="success" %}
**Multiple Departments can be created ( once Department addon is purchased )**

<img src="/files/IiOTIDFzfh3yCA48GwFT" alt="" data-size="original">
{% endhint %}

## 15 Nov 2025 <a href="#id-15-nov-2025" id="id-15-nov-2025"></a>

{% hint style="success" %}
**WA Group APIs are Live Kindly refer WA Rules here -** [**https://developers.facebook.com/docs/whatsapp/cloud-api/groups/**](https://developers.facebook.com/docs/whatsapp/cloud-api/groups/) **API Doc Link -** [**https://documenter.getpostman.com/view/14215086/2sA3e2hAeY#3f81c8d7-0f4f-4b09-8153-336bc41f9d9f**](https://documenter.getpostman.com/view/14215086/2sA3e2hAeY#3f81c8d7-0f4f-4b09-8153-336bc41f9d9f)
{% endhint %}

{% hint style="success" %}
**OmniChannel Messaging API Live** \
Support All Channels Of Our Platform \
\
<https://documenter.getpostman.com/view/14215086/2sA3e2hAeY#68542319-10ea-4f65-8552-126da3085d20>
{% endhint %}

## 14th Nov 2025 <a href="#id-14th-nov-2025" id="id-14th-nov-2025"></a>

{% hint style="success" %}
**Department Analytics Now also Shows Chats Closed in a Day by Agent as analytics.**
{% endhint %}

{% hint style="success" %}
**AI Smart Wait Now Supports Previous block buttons as well as normal text input**

if user will scroll up in the bot journey and click any button it will jump their or else if user will reply simple text it will go ahead.
{% endhint %}

{% hint style="success" %}
**Launch Of AI Dashboard to Create Trained AI Agents**

[AI Dashboard](https://helpdocumentation.gitbook.io/user/ai-dashboard)
{% endhint %}

## 7th Nov 2025 <a href="#id-7th-nov-2025" id="id-7th-nov-2025"></a>

{% hint style="success" %}
**Launch of Vibe Bot Builder - Create Chatbots Using AI**

[Create an Chatbot Using AI ( Vibe Bot Building ) ?](https://helpdocumentation.gitbook.io/user/bot-builder/create-an-chatbot-using-ai-vibe-bot-building)
{% endhint %}

{% hint style="success" %}
**New Features in Channel Manager**

[How to Change Currency of your WhatsApp Channel ?](https://helpdocumentation.gitbook.io/user/messaging-channels/how-to-change-currency-of-your-whatsapp-channel)

[How to Transfer Channel Wallet Balance From 1 Channel to Another ?](https://helpdocumentation.gitbook.io/user/messaging-channels/how-to-transfer-channel-wallet-balance-from-1-channel-to-another)

[How to Withdraw Channel Balance to User Central Coin Balance ?](https://helpdocumentation.gitbook.io/user/messaging-channels/how-to-withdraw-channel-balance-to-user-central-coin-balance)
{% endhint %}

## 1st Nov 2025 <a href="#id-1st-nov-2025" id="id-1st-nov-2025"></a>

{% hint style="success" %}
**Launch of AI Template Builder**

[How to create templates via AI for WhatsApp ?](https://helpdocumentation.gitbook.io/user/messaging-channels/whatsapp-api/managing-your-whatsapp-api/how-to-create-templates-via-ai-for-whatsapp)
{% endhint %}

## 31 Oct 2025 <a href="#id-31-oct-2025" id="id-31-oct-2025"></a>

{% hint style="success" %}
**3 New Docs Around WhatsApp Channels**

[How to use Toll Free Number in WhatsApp Template Call Now Button ?](https://helpdocumentation.gitbook.io/user/messaging-channels/whatsapp-api/managing-your-whatsapp-api/how-to-use-toll-free-number-in-whatsapp-template-call-now-button) \
\
[How to pass custom reference id in the WhatsApp Send Message API Call \
and get it in Webhooks Data ?](https://helpdocumentation.gitbook.io/user/messaging-channels/whatsapp-api/managing-your-whatsapp-api/how-to-pass-custom-reference-id-in-the-whatsapp-send-message-api-call-and-get-it-in-webhooks-data) \
\
[How To Delete A Number From WhatsApp API ?](https://helpdocumentation.gitbook.io/user/messaging-channels/whatsapp-api/getting-started-with-whatsapp-api/how-to-delete-a-number-from-whatsapp-api)
{% endhint %}

## 29 Oct 2025 <a href="#id-29-oct-2025" id="id-29-oct-2025"></a>

{% hint style="success" %}
**2 New Docs Around Mini Apps**

[How to get data from external api and make dynamic dropdown in WhatsApp Mini Apps / Native Flows ?](https://helpdocumentation.gitbook.io/user/whatsapp-mini-apps/how-to-get-data-from-external-api-and-make-dynamic-dropdown-in-whatsapp-mini-apps-native-flows)

[How to Send Data to Google sheet once mini app is submmited ?](https://helpdocumentation.gitbook.io/user/whatsapp-mini-apps/how-to-send-data-to-google-sheet-once-mini-app-is-submmited)<br>
{% endhint %}

{% hint style="success" %}
**Ability to export Conversations Billing Log Now possible via email ( usefull for millions of records )**

<img src="/files/dTRfTCuulYIk6jOBjngN" alt="" data-size="original">
{% endhint %}

{% hint style="success" %}
**Alternate End point For Direct Meta API Response**

[Direct Meta Response With WA Msg Id For Send Message API Call](https://helpdocumentation.gitbook.io/user/messaging-channels/whatsapp-api/managing-your-whatsapp-api/direct-meta-response-with-wa-msg-id-for-send-message-api-call)
{% endhint %}

## 27 Oct 2025 <a href="#id-27-oct-2025" id="id-27-oct-2025"></a>

{% hint style="success" %}
**Video tutorials of CRM V2**

[CRM V2](https://docs.watheta.com/crm-v2)
{% endhint %}

## 25 Oct 2025 <a href="#id-25-oct-2025" id="id-25-oct-2025"></a>

{% hint style="success" %}
**Use of Regex to validate user replies** \
[How to use Regex To Validate User Replies in a Chatbot Flow ?](https://helpdocumentation.gitbook.io/user/bot-builder/how-to-use-regex-to-validate-user-replies-in-a-chatbot-flow)
{% endhint %}

## 26 Sept 2025 <a href="#id-26-sept-2025" id="id-26-sept-2025"></a>

{% hint style="success" %}
**Launch Of RCS Channels For Indian Customers**
{% endhint %}

## 26 Sept 2025 <a href="#id-26-sept-2025-1" id="id-26-sept-2025-1"></a>

{% hint style="success" %}
**Launch Of RCS Channels For Indian Customers**
{% endhint %}

## 26 Sept 2025 <a href="#id-26-sept-2025-1" id="id-26-sept-2025-1"></a>

{% hint style="success" %}
**WhatsApp Miss Call To Bot** \
[**https://www.youtube.com/watch?v=dTtWvdoOxuQ**](https://www.youtube.com/watch?v=dTtWvdoOxuQ)
{% endhint %}

## 23 July 2025 <a href="#id-23-july-2025" id="id-23-july-2025"></a>

{% hint style="success" %}
**Launch Of MM Lite API For WhatsApp**

As Per Meta Use Of MM Lite API To Send Marketing Messages Results in Higher Delivery % Of Messages.<br>

<img src="/files/rm1kJ7oajjmuH8TTLCzN" alt="" data-size="original">
{% endhint %}

{% hint style="success" %}
**Auto Delete Template After a Campaign is Sent**

as requested by few users we have created an option where in the system will auto delete the template after sending the campaign

<br>

<img src="/files/B1y49P55v3OctURoZJkN" alt="" data-size="original">
{% endhint %}

## 13 May 2025 <a href="#id-13-may-2025" id="id-13-may-2025"></a>

{% hint style="success" %}
**New Android APK** For Voice Calls To Automations Builder \
\
App Link - <https://s3.eu-west-1.wasabisys.com/appcontent/callout.apk><br>

Flow Template Link -products/bot/flow/35677fa0c9267b276f3bdc949f5c69a5 \
\
Video Tutorial - \
<https://www.youtube.com/watch?v=OrOCsWsV_SU>
{% endhint %}

## 24 April 2025 <a href="#id-24-april-2025" id="id-24-april-2025"></a>

{% hint style="success" %}
**Manage Channel Queue**

Each Channel has a Single Messaging Queue, If you have incorrectly sent a large broadcast you can now clear the queue in between saving you money for the unsent msgs.

1. Fetch Current Messages in Queue
2. Clear Queue by Deleting All Messages from Queue
   {% endhint %}

<figure><img src="/files/gm81y9QakRZWzsP8YTOY" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Filter Templates By Type And Status
{% endhint %}

<figure><img src="/files/qZ7xl5WGYuvpl85HzUqU" alt=""><figcaption></figcaption></figure>

## <sub>21</sub> April 2025

{% hint style="success" %}
**Permissions Of CRM V2, Mini Apps, Widgets & more are now Separately Available**&#x20;
{% endhint %}

<figure><img src="/files/8kCTm4F3xIfwlBFbTTKc" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Create Contact / Super Fields / Support Tickets Across Platform**
{% endhint %}

<figure><img src="/files/z5dJcdqkeDYYS8EGPIxo" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Now Create Super Fields ( Of CRM V2 ) And refresh them in bot builder**
{% endhint %}

<figure><img src="/files/0irsdEysfT7H43PBhNxg" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ANbQleOsk9yLUPvaKOXR" alt=""><figcaption></figcaption></figure>

## 18 April 2025

{% hint style="success" %}
**Introducing New Chatbot Infrastructure Using Cache and Less DB Dependency.**
{% endhint %}

***Steps To Implement -***

1. Open your existing bot flows
2. Click on Version 2
3. Click on Save & Publish Workflow

***Major Changes in Bot Version 2***

1. New Draft and Published Bot Flows
2. Partial Bot Flows can be saved in Draft and Published at a later stage.
3. End Users Experience the Published Flows Only.

{% embed url="<https://youtu.be/Z2wNeea60jA>" %}

**Ticketing Platform Update**

{% embed url="<https://helpdocumentation.gitbook.io/ticketing/changelog#id-18-april-2025>" %}

## 11 April 2025

{% hint style="success" %}
For All Native Flows ( Mini Apps ) Created Via Our Platform
\
Submissions are automatically stored and can be exported as csv.
{% endhint %}

<figure><img src="/files/SY3uxSLPagtOnLbnNlgF" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Added a New WhatsApp Bot Trigger - Mini App Submission
\
Trigger a chatbot as soon as a mini app is submitted by user
\
Mini app can be sent via api, bulk campaigns, or other chatbots.
{% endhint %}

<figure><img src="/files/SaSLjq4KFljLAs38bHbC" alt=""><figcaption></figcaption></figure>

## 9 April 2025

{% hint style="success" %}
Flow Versioning with Pin to Save Feature
{% endhint %}

Bot flows can have upto 10 versions,
\
you can also pin some version and restore live bot to any pinned / old version.

<figure><img src="/files/pXk0nILhj7cbrraUQRy0" alt=""><figcaption></figcaption></figure>

## 7 April 2025

{% hint style="success" %}
Inbox V2 - Auto focus Chat Input Text on contact change
{% endhint %}

<figure><img src="/files/IGCbbNZzgFa80UYNTN4x" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Added Logs For CRM Webhooks ( Triggers )
{% endhint %}

<figure><img src="/files/aEFiQ2FAbahBSmCOZDNO" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Added a New Block For Instagram Bots - Check if a User is Follower / Not**
{% endhint %}

<figure><img src="/files/ucaLlH1RjfGvo2j1WL0B" alt=""><figcaption></figcaption></figure>


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