How To Send Tracking link To Customers In WhatsApp And Collect Feedback For Shopify Orders ?

Sending Tracking URLs and Collecting Feedback via WhatsApp for Shopify Orders

1. Create a Custom Webhook in Shopify

   • Navigate to your Shopify admin panel and create a custom webhook.

   • Once created, copy the webhook's URL.

2. Configure the Automation Builder

   • Utilize the automation builder to capture data from the incoming webhook.

   • Extract the order status URL from the webhook data.

   • Use the split text function to isolate the variable part of the URL.

   Create WhatsApp Message Template with Tracking URL

   • In the WhatsApp API, design a template message incorporating a dynamic URL button for tracking.

   • Send Tracking Information to Customers

     • Dispatch the CRM template message through the WhatsApp API, ensuring customers receive their order tracking URL.

   • Collect Customer Feedback

     • Implement a time delay of 10 days in the automation workflow.

     • After the delay, send another CRM template message to gather feedback on their purchase experience.