How to Create the Chat Resolution Form

1. Go to Menu → Departments 2. Click the Chat Resolution Form Icon 3. Enter Form Header Text (title shown to agents) 4. Enter Submission Button Text (e.g., Resolve Chat) 5. Enable Mandatory Option (if form must be filled before closing chat) 6. Click Add Fields 7. Choose Field Type:

• Single Line Text

• Multi-line Text

• Number

• Dropdown (Single/Multi Select)

8. Enter Field Label (e.g., Issue Type) 9. Add Options / Placeholder / Help Text 10. Set field as Required if needed 11. Preview the form → Click Save Form 12. View submissions from Chat Resolution Submissions section