How to Create Department

Create a Department

1. Go to Menu → Departments → Departments 2. Click Add New Department 3. Enter Department Name (e.g., Operations) 4. Add a Description to define its purpose 5. Add Keywords (e.g., Help, Support) for automation triggers 6. (Optional) Set as Default Department 7. Configure Access Permissions (status update / schedule control) 8. Click Save

After Creating a Department

9. Assign Team Members 10. Route chats automatically or manually 11. Manage conversations with better structure 12. Track performance & reporting easily 👍.