# Canned Reply Or Quick Reply

#### Canned Replies & Quick Replies <a href="#canned-replies-and-quick-replies" id="canned-replies-and-quick-replies"></a>

**1.** Go to **CRM → Canned Replies** \
**2.** Click **Add New Reply** \
**3.** Enter **Reply Name** and select **Channel** \
**4.** Choose **Canned Reply** or **Quick Reply** \
**5.** Add your **Message Text** (and buttons if needed) \
**6.** Click **Save**

**Use in Live Chat**

* Open **Live Chat**Type **/** + reply name
* Canned Reply → Sends instantly
* Quick Reply → Can Edit first, then send

{% embed url="<https://www.youtube.com/watch?v=wUas3Df9OrY>" %}


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