Agent Creation & Scheduling for Departments

Agent Creation & Schedule Setup

1. Go to Menu → Departments 2. Click Add Member in your department 3. Select a Team Member 4. Choose Role: Chat Agent or Manager 5. (Optional) Add Agent Tags (skills/language) 6. Click Save to create the agent 7. Click View Agents → Calendar Icon 8. Set Agent Status (Available/Inactive) 9. Select correct Time Zone 10. Choose Work Days 11. Set Shift Timings (add multiple slots if needed) 12. Click Save to activate schedule