How to Instruct Voice AI

• The Instructions field defines your voice agent’s personality, behavior, tone, and boundaries, just like training a human assistant.

• Always write instructions clearly and specifically, explaining the agent’s role (e.g., You are a friendly voice assistant who helps users with support queries).

• Use simple and direct sentences so the AI understands how it should respond during conversations.

• You can click Optimize Instructions to automatically improve and rewrite your prompt in a more AI-friendly format.

• The Greeting section is the welcome message — define exactly how the agent should greet users when a call starts.

• Set the Silence Timeout to decide after how many seconds of no conversation the call should disconnect automatically.

• Configure the Off-Topic Question Limit to control how many unrelated questions the agent will answer before ending the call.

• Properly setting instructions, greeting, silence timeout, and limits helps your voice agent stay professional, focused, and natural during conversations.