Account Quality

The quality rating, based on customer feedback over the past seven days, includes reasons like blocking your number or reporting issues.

Where to Find: Phone Numbers Tab in Meta WhatsApp Manager

Quality Rating Column shows:

• Green: High quality

• Yellow: Medium quality

• Red: Low quality

Improving Your Rating

• Hover over the rating for insights into block reasons.

• Aim to maintain a high-quality rating to unlock more features.

• Reasons for blocking include: No longer needed, Didn't sign up, Spam, Offensive messages, or No reason.

Notifications

You will receive updates via email and Meta Business Manager notifications for status changes or messaging limits updates.

Status Changes

• Connected: Normal operation within messaging limits.

• Flagged: Low quality; if not improved in 7 days, messaging limit decreases.

• Restricted: Reach messaging limit; no outgoing messages for 24 hours, but responses to customer-initiated messages are allowed.

What to do when account quality is yellow or red?

It is suggested that you don't send any message for 7 days for quality to improve.