How to create AI Agent which replies to user greetings or thanks / good byes ?

Step 1: Access the Playground

• Go to the "playground" section in your AI platform.​

Step 2: Set System Instructions

• Instead of referring to any documents, select the option to write "system instructions".​

• Write detailed instructions such as:

  • Your agent’s name.

  • Desired language style (e.g., reply in soft language, reply precisely).​

  • Specify that the agent should reply to greetings with a greeting and a follow-up question.​

  • For example: "User will send you a greeting. Reply back with a greeting and a question about support, sales, etc.".​

Step 3: Test Greeting Responses

• Send a greeting message (such as "hi") in the playground to see how your AI agent replies.​

• Modify the instructions as needed to adjust the tone and content of the greeting response.​

Step 4: Create Conversation-End Responses

• Write instructions for ending conversations, such as replying to "thanks" or "bye".​

• For example, instruct the agent to say “You’re welcome,” or “Goodbye, see you later” when the user sends thank you or farewell messages.​

Step 5: Experiment and Refine

• Try various messages and refine the instructions for both greeting and conversation-end scenarios to achieve the desired behavior.​

• You can play with the instruction details to customize for different use cases and personalities.